Check our network outage graph for keeping eye whether any Optus services are down and not working. Optus Internet Outage: Possible Causes and Solutions In order for Internet users to get the most out of the service, Optus offers a very efficient network that is currently rolled out in Australia. have done all the usual checks with no improvement. Alex Chapman. Similarly registering for SMS updates on an issue or the ability to submit live reports of outages could be a very powerful tool. I spent over 40+ hours on support plus a 8+ hours on the complaint process as support was going no where. Might be useful? In other words, you either put in your Suburb or your address. Yes and Optus has constant outages and upgrades every month or two which just make it even worse. Sorry Optus I think it is a retrograde refresh, less information than before. Talk about going back to the dark ages of 1980-90's with the new network status maps. Outages fall under two broad categories, unplanned and planned. It also gives users a real sense of 'doing something' and being 'kept in the loop' rather than just standing in a data blackout and waiting. Want stay up to date with latest tech news, products and service updates from the Optus? Sorry for the delay in getting back to you @AndrewC1. So much could be down with crowd sourcing info. They have an upgrade planned for another tower near me soon, and that will continue over the next 6 months. You submit your info and then nothing. I looked up Stanwell Park, and your nearest Optus tower is in Lawrence Hargrave Dr, Stanwell Tops, which has Telstra and Vodaphone there as well. Hi @mussy22, we appreciate where you are coming from and your feedback. Probably the server is overloaded, down or unreachable because of a network problem, outage or website maintenance is in progress. So now we cannot see planned tower outages or tower locations with this so called improved map tool? Please reach out to us by a private message to the official Optus Facebook page or Twitter page where we'll be able to grab your details securely and take a closer look for you.Alternatively, you can reach us on a smart device via our Messaging service on the My Optus app 24/7. Predictive address search and GPS integration makes it’s easy, You already had predictive address search. Also the network status page only shows upgrade / planned work once the work has commenced. Below, we’ll explain the two types of outages. You might need to clear that out of your browser memory for the site to load properly. The issue is how well it works in practice. Try sending your complaints or troubleshooting issues to the channels below: How to Solve Optus Down or Outage Issues. Credit: AAP / GETTY. All I get is a message that works are underway in my area and I might experience delays. There is nothing improved regarding your network status map, as other users have also commented. Frustrations? This new, diminished support feature doesn’t enable notices regarding work in progress, despite me being logged in and your blog showing progress notices should be available. @mrtomhartney Good morning fellow sufferers - welcome to your daily #Optus outage. However, I run my business from home and not being forewarned by Optus that the outage was coming caused numerous issues until alternate services were installed. Also the network status page only shows upgrade / planned work once the work has commenced. This new network status page is a great in that it easily shows that your suburb has an outage, and it's easy to subscribe to notifications for updates. Optus outage melbourne CBD - Side effects, Dosage & WARNING Excellent Results with optus outage melbourne CBD. Telstra do their upgrades much faster and smarter. Given today’s extreme weather conditions, Optus is working to restore services as a priority. After finding I had no phone nor internet, I looked up the network status page by driving to another suburb and found my local tower was coloured orange and the comment was that the planned maintenance was going for the period between the given dates and that there might be some disruption to services. Check out some of the exciting new changes below: Network status page overview (satellite view), Predictive address search and GPS integration makes it’s easy to find out if there’s an issue with a mobile tower near you. Voeg die van u toe en lees de meldingen en klachten van anderen I could NOT get an ETA or any info on when it may be fixed or how to work around it as the support staff did not knwo that the modems allows technical users to lock in and out certain bands. Source:Supplied Optus customers have been left furious as a major outage on the … So there is no dates. Our coverage maps are continuously being updated to higher resolutions, this means that moving the pin can identify expected coverage zones within even the smallest of blocks of land. Is Optus.com.au Down for just me or everyone else? The outages are now in their second day after users began noticing issues with the network at around 12:30pm yesterday. Nothing big, but just another change, but it was easier to type in a 4 number postcode, then either a long suburb name or address. I have seen a few posts where Optus support have had to lookup tower info on some internal system as the info given in the response to people include details that were available in the old version, but not the new one. An Optus spokesperson said (update at 3.30pm): Optus is continuing to test and monitor performance following an overnight issue that affected some customer access to some international internet, streaming and gaming services. The tower was fixed about 2.5 months after the tower fist became faulty. Check out the link for the RFNSA website, and you will be able to keep a check on the progress and who the proposed towers belong to in your area as their status changes. Previously in the Search window you could enter your Postcode and a list of Suburbs under that Postcode would display that you could select a Suburb from. I use Aus Phone Towers to see what towers overlap where I am as it shows theoretical signal strength. This seems to be the normal support process that Optus follow. This is starting to sound a little desperate. Got the last bit right. Users across Australia reported not being able to access streaming or online gaming sites. Being notified of planned outages would be a huge plus. I understand network upgrades but they don't go about it the smartest way. 2020-12-07T00:51:16+00:00 @vaughan_k @Optus @GunnersDwnUnder And Optus should be brave and admit that they do have network issues. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. You can use our coverage/outage map or check My Optus app for Network Outage updates to find out the type of outage that’s impacting your service.. Probably the server is overloaded, down or unreachable because of a network problem, outage or website maintenance is in progress. To fix this, clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. Learn more. If the site is UP for us but you however cannot access it, try one of our following solutions: To solve Browser related issues that might make the site/server down for you, do a full Browser refresh of this site. Also the network status page only shows upgrade / planned work once the work has commenced. "To get an even better idea of signal quality, you can pick up and move the pin to a section of your home or property". Otherwise, register and sign in. Reporting an issue does NOT help as Optus support staff not get back to you about when it will be fixed or even give updates on the status of the issue or let you know when the issue is resolved. Optus.com.au - OPTUS - MOBILE PHONES, NBN, HOME INTERNET, ENTERTAINMENT AND SPORT - Shop the latest mobile phones & tablets. If Optus.com.au is down for us too there is nothing you can do except waiting. This might be a problem especially if the page was down last time you checked. This search may provide details for your personal Telstra services. No telecommunications company can be perfect but advising customers of planned outages is vital, especially when just one tower affects an entire community of Optus customers. I find this a backward step for end users. Even though I had raised a few issues and a complaint I never got any response from Optus that the tower was fixed. Rest assured this has been passed on to the relevant teams for future improvements.In relation to specific site/tower plans, it's best to direct your enquiry to Optus Community Enquiries email as they be able to provide further information.Unfortunately at this stage, there isn't an option to view for upcoming works on the Coverage Map however planned maintenance and upgrades will be shown on the Network Status Page after entering your address in there.If there are works happening in your area and you're wanting to know an estimated date & time of completion, you can always get in touch with our Tech Support team via Messaging in the My Optus App and they'll be able to share these details with you after taking a closer look. In theory it looks more accurate in practice its the same data as before. @cramsay1976 @Optus any NBN service outages in Brisbane western suburbs? There are 3 Proposed towers for Stanwell Park (no ISP names given at this stage), for these locations:Rail Corridor near Railway Crescent, STANWELL PARK NSW 2508 (2 proposals)Rail Corridor near Wodi-Wodi Track, STANWELL PARK NSW 2508. So how would one now go find the best direction to point their antenna (dont point me to the app for 5g as it thinks I have 5g on a tower that definitely does not have it live - and also does not apply to 3/4g - will have to use ACMA for now on). Both Enfield and Ashbury searchs indicates that Optus are working on a tower in the area, but which one? A GPS button is nice, "Switch to Satellite View to check for obstructions". It does provide an option to Report an Issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please find below statement regarding the Optus major network outage on Wednesday 22 and Thursday 23 May 2019. Post yours and see other's reports and complaints A tower near me was upgraded to 5G about 2 months ago and was not working properly for nearly 3 weeks. When a fault is not known/identified yet, this feedback can now be submitted by users directly via the status page. Ultimately it all sounds like steps in the right direction. Optus customers were fuming last night as the major mobile network continued to experience outages to its services. If Optus is down right now, we’ll list all the cities and regions affected. Controleer de huidige status en een kaart met de storingen. Now that the coloured tower icons have gone from the status page, it is far more difficult to find out what is actually happening to what particular tower. 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