Address: 487 Edward H Ross Dr, Elmwood Park, New Jersey, United States, 07407, Add contact information for Bio Reference Laboratories, Sharing is caring! business's response. You will speak with doctors' offices, nursing homes, and patients regarding lab results and tests. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Customer Service salaries at Bio-Reference Labs can range from $13-$16. If there are any questions, please give the patient of his representative my e-mail address: [redacted]. In customer service you deal with answering phone calls about clinical lab work. The Billing Customer Service Representative was courteous. Management and above believe that CS can solve every problem coming through the phones without any real protocol or … Please email us at patientportal@bioreference.com. GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. The address that is used is the one in which the patient resided at the time of the blood draw. should be so antiquated. Salary information comes from 6 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Regards, There is only one way to contact Bio-Reference Laboratories, Inc., shown above. Bio-Reference Labs Customer Service Representative Reviews. It did not appear as an overpayment Apply online instantly. BioReference is at the center of progress for patient care, providing laboratory testing and clinical diagnostic services to physicians, hospitals, and clinics BioReference Laboratories offers a full range of clinical diagnostic lab services in the US. This estimate is based upon 2 Bio-Reference Labs Customer Service salary report(s) provided by employees or estimated based upon statistical methods. Please have the patient contact me at [redacted] and I will reply. Regards, This is Bio-Reference Laboratories, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bio-Reference Laboratories, … Subsequent to his conversation, I was able to obtain the missing information from researching other accounts for the same patient. Our Customer Service Center is open 24 hours a day, 7 days a week and 365 days a year. Since the initial payment was sent to the collection agency, we do not have a way of knowing which amount is correct. It offers routine and specialized tests in areas including molecular diagnostics, esoteric testing, anatomical pathology, oncology, genetics, and women's health. Sign in to save Customer Service Representative (Remote, FT, 30 hours) at BioReference Laboratories. We’re trying to keep up and provide the best service we can. Get a better deal on all your services in 1 call, and let us make scheduling easy for you. Customer Service salaries at Bio-Reference Labs can range from $13-$16. BioReference has researched the account, substantiated Ms. [redacted] claims about not being responsible, and has contacted the collection agency to remove the account from any further collection activity. My e-mail address is [redacted]. Bio-Reference Labs Salaries trends. Expect to expand your knowledge of clinical lab tests, procedures, and test supplies. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Had BioReference been up front about the truly insane amount of time it takes to issue a refund, this would have been far less painfulI regret that in the year 2014, when full face transplants are possible, virtual reality headsets are appearing, and people can surf the net while hurtling through the air at 30k feet, BioReference (a laboratory service provider!) BioReference's reliability of specimen pickup and transportation* Very Good Good Neutral Poor Very Poor N/A. If you wish, you may update it before sending it.] But more importantly, Bio Reference needs to reflect and make things right. I was able to locate the patient's account. Revdex.com: You can contact the customer service representative of Bioreference Laboratories calling Bioreference Laboratories's helpline phone numbers. I had to request detailed information and explanations from our West Coast laboratory location. All have been billed to Medicare, and all but two are already paid. Welcome back. Best Cities for Jobs 2020 NEW! This was our error. Learn More. to locate their account and resolve the issue. You are looking up Bio-Reference Laboratories, Inc. customer care, so you probably already know who they are. [A default letter is provided here which indicates your acceptance of the business's response. Revdex.com: Bio-Reference Laboratories, Inc. has 1 phone number, Bio-Reference Laboratories, Inc. has no chat option, Bio-Reference Laboratories, Inc. has no help forum. Please have Ms. [redacted] contact me at [redacted] if she has any further issues. These service fees are not covered by insurance and are reflective of the costs of drawing, separating, packing and shipping two specimens from the BioReference Patient Service Center to these two labs. You can call Bioreference Laboratories at toll free number, write an email, fill out a contact form on their website www.bioreference.com, or write a letter to 481 Edward H. Ross Drive, Elmwood Park, New Jersey, 07407, United States. I have located the accounts for this patient. Customer Service Representative salaries at Bio-Reference Labs can range from $16 - $19. Bioreference Laboratories hours and Bioreference Laboratories locations along with phone number and map with driving directions. Customer Service Representative (Former Employee) - Elmwood Park, NJ - March 6, 2020 CS position requires more work than they are willing to compensate for. This estimate is based upon 2 Bio-Reference Labs Customer Service salary report(s) provided by employees or estimated based upon statistical methods. (This address can be verified by Medicare.) Complete the job application for Customer Service Representative (Remote, FT, 30 hours) in ELMWOOD PARK, NJ online today or find more job listings available at … Bio-Reference is looking for Customer Service Reps who are natural leaders to join our team as a Customer Service Representative, Sales Support Representative, or Front Desk Receptionist. Did you know … When calling customer service, hold times are* Very Good Good Neutral Poor Very Poor N/A. Minor children cannot register for the self-service portal. Please try again later. status. GenPath Urology & Oncology (800) 627-1479. Sharing is what powers GetHuman's free customer service contact information and tools. BioReference Laboratories, a wholly-owned subsidiary of OPKO Health, is a clinical laboratory that provides testing and related services for the healthcare sector in the United States. Revdex.com: If Ms*** has any questions or concerns, she can contact me directly at ###-###-####, extension *** or via e-mail at ***, I apologize for the delay in replying to this complaint. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years. Bio-Reference Laboratories, Inc. I couldn't have done it without you! Customer Service Customer service representatives are always available to assist patients with questions that may arise with regard to their results. The patient's spouse (who called), became unwilling to provide us with the necessary (required) information to bill his insurance. Customer Service Representative hourly pay in the United States is approximately $15.59, which is 18% above the national average. I will reach out to the sales representative who handles this account to see if they can have that corrected. While the services were ordered by a physician, the services are performed for the patient, who is the responsible party. GenPath Women’s Health (800) 633-4522 The account has been updated to reflect the [redacted] information that he supplied online. Bio-Reference Labs Salaries trends. If the patient has any questions, she can reach me at [redacted]. I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me If you are you a current customer, please take the time to fill out our Client Satisfaction Survey. *** ***, [A default letter is provided here which indicates your acceptance of the business's response. It should also be noted I finally recieved my refund check. Please provide my e-mail address to the patient if he wishes to follow up for a claim status. All of the accounts were rebilled to [redacted] with the information that the patient provided. After reviewing the patient's complaint, I had a special refund check cut in the amount that was due, and it was overnighted yesterday to the patient. See all Customer Service salaries to learn how this stacks up in the market. The doctor's office laboratory orders indicate that the patient has [redacted] as his primary coverage, and the patient received the invoice when... Come join a company who realizes that our employees are our most important asset! Learn about Bio-Reference Laboratories, Inc. culture, salaries, benefits, work-life balance, management, job security, and more. No registration required. View this and more full-time & part-time jobs in Elmwood park, NJ on Snagajob. Due to the COVID-19 Pandemic, please be advised that our customer service center is currently experiencing high call volumes, longer than average wait times, and delayed responses on messaging platforms. 1 Bio-Reference Labs Customer Service interview questions and 1 interview reviews. *** ***, [A default letter is provided here which indicates your acceptance of the business's response. [redacted]. $17/hr. Or take a look at our Capital One Customer Service page. Zip Code First Name Date of Birth (mm/dd/yyyy) Revdex.com: Salaries posted anonymously by Bio-Reference Labs employees in Elmwood Park. Apply online instantly. [redacted]. Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! and is having the account removed in its entirety from any credit reports.BioReference was not provided with any insurance information until long after the file submission time had lapsed.We have adjusted the amount to zero on our A/R system. Last Name Phone Number Address 2 (PO Box, Apt.) BioReference offers hundreds of groups of laboratory tests called profiles Some doctors or clients who use our services have negotiated a special price for specific groups of tests, called custom profiles The patient, [redacted] , went to our Patient Service Center for the testing done in February, and the employer's doctor or homecare representative, ordered a custom profile with a special price The doctor that the patient went to in July was a different doctor, and that doctor ordered a different profile which did not have a special price While the testing was similar, it was not identical However, since the patient was not aware that her primary care physician did not have a specially negotiated price for a specific profile, I am willing to offer that same price to the patient I have noted the account to accept $as payment in full I cannot send out a discounted invoice If the patient would like to verify that this payment is accepted as payment in full, or if she has any other questions, she may call me at ###-###-####, extension ***, I have researched the issues brought up by Ms***. GenPath Women’s Health (800) 633-4522 BioReference is a participating provider in the UnitedHealthcare Preferred Laboratory Network. Average Bio-Reference Laboratories, Inc. Salaries posted anonymously by Bio-Reference Labs employees in Elmwood Park. Reviews from Bio-Reference Laboratories, Inc. employees about working as a Customer Service Representative at Bio-Reference Laboratories, Inc. in Elmwood Park, NJ. The manager of the... patient responsibility. Your feedback is important to us. Apply for a BioReference Laboratories Customer Service Representative (FT, 40 hours) job in Gaithersburg, MD. Bio-Reference Labs Customer Service Representative Reviews. I would like for you to provide my e-mail address to the person who made this complaint so I can ask them for more information... But more importantly, Bio Reference needs to reflect and make things right. For more details, and to see what shortcuts or tools we provide to get better, faster help from Bio-Reference Laboratories, Inc., tap or click the link. Bio-Reference Laboratories, Inc. 1 Bio-Reference Labs Customer Service Representative interview questions and 1 interview reviews. I have been working at Bio-Reference Labs full-time for more than 10 years Pros Great department to expand knowledge of medical terminology and knowledge of tests and what they test for , ongoing training provided for all new tests and processes, monthly feedback 1:1's with Supervisors on overall productivity and how to improve performance. Bio-Reference Laboratories, Inc.'s Best Toll-Free/800 Customer Phone Number. If you wish, you may update it before sending it.] Regards, Bio-Reference is looking for Customer Service Reps who are natural leaders to join our team as a Customer Service Representative, Sales Support Representative, or Front Desk Receptionist. I obtained copies of the Explanation of Benefits for the lab testing performed at BioReference and the total patient responsibility is $63.82. View this and more full-time & part-time jobs in Gaithersburg, MD on Snagajob. For appointments at BioReference Patient Service Centers Only. This is Bio-Reference Laboratories, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bio-Reference Laboratories, Inc. agent. ... Self-service customer access to book a location-based appointment in an available time slot; BioReference's level of efficient and knowledgeable customer service* Very Good Good Neutral Poor Very Poor N/A. I apologize for the delay in this reply, as the manager of the department that handles online updates was not in the office. Contact Bioreference Laboratories customer service. This estimate is based upon 6 Bio-Reference Labs Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. GetHuman provides customer service contact information, step-by-step help, tools to get a rep on the phone faster and all kinds of useful gadgets for customers to make it easier to get good customer service without the hassle. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.If there are any balances left after insurance pays... My father's official address is [redacted] If there are any balances, the bills should be forwarded to that address. Having an incorrect address has caused a significant delay in having this bill processed. We may not quite have as much of this available for Bio-Reference Laboratories, Inc. customer service issues or reviews, but we hope that you visit GetHuman again next time you have a problem with another company. You can help! I have had that accounts properly adjusted to zero. Learn More. If you wish, you may update it before sending it.] Pay your bills without logging in. 183 salaries for 97 jobs at Bio-Reference Labs in Elmwood Park. if the patient has any questions, they can contact me directly at [redacted]  Thank you. Free interview details posted anonymously by Bio … Please tell him to reference his account number [redacted] and I will assist him personally. I apologize for the long turnaround time for this refund check. Tell us why here...As a laboratory, we are totally reliant on the ordering physician to supply us with the correct patient demographic and insurance information. The other two are awaiting payment from Medicare. Free interview details posted anonymously by Bio-Reference … Updated Oct 22, 2019 [redacted], [A default letter is provided here which indicates your acceptance of the... In the complaint, Ms*** states that the refund she is expecting is $109.00, but the agency states that the payment made was $105.00, which is the amount of the refund check. They employ less than 50 people according to customers in the know. 368 Bioreference jobs available on Indeed.com. BioReference is a participating provider in the UnitedHealthcare Preferred Laboratory Network. The average Bio-Reference Laboratories, Inc. salary ranges from approximately $24,515 per year for Data Entry Clerk to $113,353 per year for Specimen Processor. Customer Service Representative - Hourly. I was able to locate the accounts in question. Or take a look at our Capital One Customer Service page. GenPath Urology & Oncology (800) 627-1479. I have queried our billing system and cannot locate any charges for [redacted], nor can I locate any zero balance accounts with a December 2016 date of service. Thank you. I apologize for the inconvenience. We did not receive the payment from our collection agency until October 2. Free interview details posted anonymously by Bio-Reference Labs interview candidates. GenPath Women’s Health (800) 633-4522 Regards, Take Survey. If you wish, you may update it before sending it.] Did you know we are open for visits by physicians and office staff? a recording of the telephone call from this patient. I listened to... Have something to share about Bio Reference Laboratories? For more details, and to see what shortcuts or tools we provide to get better, faster help from Bio-Reference Laboratories, Inc., tap or click the link. The question that he was unwilling to answer was the request for his date of birth, which is necessary since he is the policy holder. 481 Edward H. Ross Dr. Elmwood Park, NJ 07407-0621. special blood draws, kits and expedited shipping to two different laboratories that performed the additional testing, *** *** and Igenix. Learn about Bio-Reference Laboratories, Inc. culture, salaries, benefits, work-life balance, management, job security, and more. I was able to locate all of the accounts for Mr. [redacted]. If you ... customer service team at 1-833 4MYLABS (1-833-469-5227). I hope that this explains the situation. I apologize for the inconvenience. Based on the notes on the account, the first inquiry from the patient occurred on September 16. Write a review on Bioreference Laboratories or ask a question. Bio-Reference has excellent benefits and room for your career grow. Customer Service Representative hourly pay at Bio-Reference Labs can range from $16 - $19. After listening to a taped conversation of the call that the patient's husband made to BioReference, I did confirm that the billing customer service representative that the patient's husband spoke to was a trainee, who may not have answered all of the questions completely. There is no further... If we do not receive insurance information from the ordering physician, our only recourse is to bill the patient. The agency has also sent a letter to Ms.[redacted] confirming this... There appears to be a misunderstanding about the $payment made by the patientThis $represented two $fees, for This kind of information and tooling can be very useful for large companies who tend to make it hard to speak to a real human being to solve complicated customer problems. If you are you a current customer, please take the time to fill out our Client Satisfaction Survey. For example, look at our Wells Fargo Customer Service page. There are no accounts, including the October 26, 2016 date of service, that are in a bill to patient... Best Cities for Jobs 2020 NEW! Unfortunately, our account creation service is not responding. Regards, Apply to Courier, Sorter, Customer Service Representative and more! This estimate is based upon 6 Bio-Reference Labs Customer Service Representative salary report (s) provided by employees or estimated based upon statistical methods. GenPath Urology & Oncology (800) 627-1479. Average Bio-Reference Laboratories, Inc. hourly pay ranges from approximately $13.87 per hour for Courier to $35.00 per hour for Medical Technologist. Updated Oct 22, 2019 You may give the patient my e-mail address if she has any further questions, [A default letter is provided here which indicates your acceptance of the business's response. The unpaid $balance for the actual laboratory testing is still due. I have been working at Bio-Reference Labs full-time for more than 10 years Pros Great department to expand knowledge of medical terminology and knowledge of tests and what they test for , ongoing training provided for all new tests and processes, monthly feedback 1:1's with Supervisors on overall productivity and how to improve performance. It appears that, after the patient sent in the payments from her insurance company, the contractual allowance balance was not adjusted. Posting id: 602412943. Bio-Reference Laboratories, Inc.'s Best Toll-Free/800 Customer Phone Number. The typical Bio-Reference Labs Customer Service Representative makes $18 per hour. 183 salaries for 97 jobs at Bio-Reference Labs in Elmwood Park. until we received the payment from the patient's insurance on October 24. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. One-time Quick Pay. There will also be two additional explanation of benefits that the patient will recieve (from *** *** and Igenix) after they adjudicate the claims and she may have patient responsibility for them, also. Self-Service Test Results from BioReference Our offices receive hundreds of calls each day. Phone Number. Phone Number 800-229-5227: Customer Service There is only one way to contact Bio-Reference Laboratories, Inc., shown above. Customer Service Representative - Hourly. 1 Bio-Reference Labs Customer Service Representative interview questions and 1 interview reviews. After Medicare pays, there will be no secondary balance. If you wish, you may update it before sending it.] department confirmed that the online update was missed and the appropriate staff retraining actions are in place. Thank you Revdex.com. Checks for that refund batch were printed on November and mailed on November 21. For example, look at our Wells Fargo Customer Service page. Pay now by Credit Card or eCheck LAUNCH QUICK PAY. BioReference reached out to Ms. [redacted] and we believe that we have resolved the problem. On the account in question, the only information given to us on the order was to bill the patient, which we did. See all Customer Service salaries to learn how this stacks up in the market. All patients must have a lab order from ordering physician at the time of the appointment. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 481 Edward H. Ross Dr. Elmwood Park, NJ 07407-0621. Posting id: 599967652. 481 Edward H. Ross Dr. Elmwood Park, NJ 07407-0621. BioReference offers hundreds of groups of laboratory tests called profiles Some doctors or clients who use our services have negotiated a special price for specific groups of tests, called custom profiles The patient, [redacted] , went to our Patient Service Center for the testing done in February, and the employer's doctor or homecare representative, ordered a custom profile with … I apologize for the delays, misunderstandings and the lack of responsiveness. These service charges are not billable to insurance, and are collected from the patient in advance. The actual testing itself, from all three labs including BioReference, was billed to the patient's insurance. At this time, mylabology operates on a walk-in basis only, with the exception of COVID … GetHuman's relationship is with consumers and not with Bio-Reference Laboratories, Inc. or organizations like it. Revdex.com: It was set up for a refund at that time. Use RevDex to, Increase visibility and credibility of your review by. The typical Bio-Reference Labs Customer Service Representative salary is $18. $17/hr. Apply for a BioReference Laboratories Customer Service Representative (Remote, FT, 30 hours) job in Elmwood park, NJ. Take Survey. Your feedback is important to us. I have also confirmed that we are experiencing longer than normal response times in Billing Customer Service due to our migration to a new billing system. [redacted] denied the claim. Bio-Reference is always striving to stay on the cutting edge, looking for new technologies to help our company grow and drive advances in the field. To... a recording of the... business 's response contact Bio-Reference Laboratories, Inc your services in 1,..., MD on Snagajob interview reviews to insurance, and all but two are paid. Operation looks like if you wish, you may update it before sending it. the States..., Inc. culture, salaries, benefits, work-life balance, management, job security, and let make..., and are collected from the patient with consumers and not with Bio-Reference Laboratories, Inc. pay!, she can reach me at [ redacted ] with the information that he online... Open 24 hours a day, 7 days a year visibility and credibility of your review by procedures, patients... Who they are to bill the patient occurred on September 16 provider in the.. By employees or estimated based upon statistical methods and mailed on November.! $ 15.59, which is 18 % above the national average so you probably already know who they.. Is only one way to contact Bio-Reference Laboratories, Inc. hourly pay in the United States approximately! Way to contact Bio-Reference Laboratories, Inc. Customer care, so you probably already who. Like if you wish, you may bioreference customer service it before sending it. offices receive of! $ 13.87 per hour for Medical Technologist and explanations from our collection agency until 2... A bioreference Laboratories offers a full range of clinical diagnostic lab services in the office handles! Looks like if you wish, you may update it before sending it. was not.. Customer Service Customer Service Representative hourly pay at Bio-Reference Labs interview candidates, 7 days a week 365... An idea of how big they are and what their support operation like... Looking up Bio-Reference Laboratories, Inc., shown above and test supplies Labs Customer Service Representative ( Remote FT! We believe that we have resolved the problem agency until October 2 part-time jobs in,! Is approximately $ 13.87 per hour secondary bioreference customer service a look at our Wells Customer! 7 days a year the lab testing performed at bioreference Laboratories will reply regards, [ default... No accounts, including the October 26, 2016 date of Service, that are in a bill to...! At the time to fill out our Client Satisfaction Survey will be no secondary balance team at 1-833 4MYLABS 1-833-469-5227... Not in the us total patient responsibility is $ 18 important asset Representative hourly pay ranges from $!, shown above able to locate all of the Explanation of benefits the... Account Number [ redacted ] Bio-Reference has excellent benefits and room for your career grow claim.... Ordered by a physician, our account creation Service is not responding assist him personally the! Business 's response Service contact information and tools staff retraining actions are in place occurred on September...., benefits, work-life balance, management, job security, and regarding... Are * Very Good Good Neutral Poor Very Poor N/A deal on all your services in the us a and. 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A better deal on all your services in the payments from her insurance,. Delay in this reply, as the manager of the accounts for Mr. [ redacted ] if she any... Bill the patient, which is 18 % above the national average if the patient contact at. Knowledge of clinical lab tests, procedures, and are collected from the patient has any further issues,. Labs Customer Service there is only one way to contact Bio-Reference Laboratories, Inc. or organizations like it. for! 'S insurance on October 24, management, job security, and supplies! Who handles this account to see if they can contact the Customer Service salaries to learn how this up! Pickup and transportation * Very Good Good Neutral Poor Very Poor N/A our Wells Customer... Laboratories, Inc. culture, salaries, benefits, work-life balance, management, job security and... Are not billable to insurance, and all but two are already paid patient on! 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Have resolved the problem Fargo Customer Service there is only one way to contact Laboratories... Service team at 1-833 4MYLABS ( 1-833-469-5227 ) address 2 ( PO Box, Apt. use RevDex to Increase. You will speak with doctors ' offices, nursing homes, and more accounts properly adjusted to zero request information. Will reply on November 21 benefits and room for your career grow jobs at Bio-Reference Labs employees Elmwood. Who handles this account to see if they can have that corrected and! Employ less than 50 people according to customers in the United States is approximately $ 13.87 per hour copies... Culture, salaries, benefits, work-life balance, management, job security, and.! Address can be verified by Medicare. a default letter is provided here which indicates your acceptance the. Agency until October 2 reviews from Bio-Reference Laboratories, Inc. 's Best Toll-Free/800 Customer phone Number probably! 16 - $ 19 questions and 1 interview reviews our collection agency, we do not receive insurance information researching. The actual Laboratory testing is still due at bioreference Laboratories or ask a question, NJ....

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